How do I return or Exchange an item?
We hope you will love everything that you order from us here at K’ab. If for some reason you wish to return your purchased item, you have 14 days from when you receive your order.
The items must be returned to us in their original condition, unworn, undamaged and in its original packaging, accompanied by the delivery note that was enclosed with your parcel.
Please send us an email at firstname.lastname@example.org explaining the reason of the return so we can improve our service.
Returning delivery costs will be paid by the client unless item purchased was defective upon arrival.
If this should happen please contact K’ab for return or change by email at email@example.com and we will assume the delivery costs.
All K’ab products are handmade by artisans, using handcrafted techniques and natural materials. Variations and irregularities should be considered as individual and as added value to the poduct.
These characteristics should not be considered as defects and will not be accepted as a reason for return or refund.
Final Sale items may not be returned.
All returns must be formally accepted by K´ab.
THANK YOU SO MUCH FOR YOUR SUPPORT!